What a Same-Night Emergency Lock Change Actually Involves
An emergency lock change is not simply swapping one cylinder for another. When our technician arrives, the first step is a door assessment: inspecting the frame for kick damage, checking whether the existing mortise lock case is intact, and identifying the door thickness and backset measurements that determine which replacement hardware fits correctly. Pre-war New York doors frequently run non-standard dimensions, and we carry a wide inventory precisely because a Schlage or Kwikset retrofit that works on a modern Midtown high-rise frame may not suit an 1890s Brooklyn brownstone. That field assessment also catches hidden vulnerabilities — a compromised strike plate, a door knob lock with a worn latch — that a rushed job would leave behind and a burglar would find.
After the assessment, the technician presents you with hardware options and a firm, all-inclusive quote covering parts, labor, and any after-hours factors. Only after you approve that quote does work begin. Rekeying is discussed as an alternative where the existing lock case is undamaged and the security concern is limited to key control, but after a break-in we typically recommend full replacement to eliminate any possibility that the lock mechanism itself was tampered with or weakened during the forced entry. The goal is a door that is demonstrably stronger after we leave than it was before the incident.